Returns Policy

This policy applies to all purchases made from Berwick Pharmacy.

For the right to a return, exchange or refund, the register receipt or a tax invoice from  Berwick  Pharmacy must be presented as a proof of purchase.

Faulty products
If the product is faulty or of unacceptable quality, or it does not match the sample, or the descriptions made by a staff member, on packaging and labels, or in any promotions about its performance, conditions or quality, then you may request a replacement (for minor problems) or refund (for major problems – e.g. product is unsafe or it is a problem that would have stopped you from buying it if you had known about it).

If the product is faulty, you do not need to return the product in its original packaging in order to get a refund.

Change of mind

We reserve the right to not offer a refund if you have simply changed your mind, found it cheaper elsewhere, or have decided you do not like the purchase or have no use for it.

 Please be aware that you have 30 days to return an item (exclusions apply) for consideration of a full refund or exchange (at our discretion) for change of mind purchases, as long as the product is returned in a saleable condition and with accompanying proof of purchase. 

Saleable condition means that the item must not have been opened or used, it must still be in its original packaging, and all manuals, instructions and accessories must be included.

Excluded items for change of mind purchases:

  • Cosmetics (if the hygiene seal has been broken)
  • Beauty products
  • Fragrances
  • Food
  • Intimate apparel – this includes hosiery/compression stockings
  • Pierced jewellery
  • Gift vouchers, transport cards
  • Personal care items (e.g. breast pumps, shavers, manicure sets, circulation booster devices, makeup brushes)

If you are unable to provide the register receipt or tax invoice as a proof of purchase and the item is available in other stores, we are unable to provide you with a refund or exchange.

The refund will be provided using your original payment method.   

Loyalty points will be deducted for returned items that were purchased on the loyalty program