Residential and Aged Care Facilities


Our team at Berwick Pharmacy have many years of experience in servicing aged care facilities, retirement villages, various community living centres and private hospitals.

We provide a comprehensive pharmacy service – please contact Darren Pountney (Managing Partner) on 9707 1555 for a confidential discussion. We offer a well-resourced and professional pharmacy service which is fully accredited and by using our medicine sachets (medicopacks) we can assist your facility in delivering a safe, practical and efficient dosing system. We can also provide training modules for your staff which may assist in your accreditation processes.

We can deliver medicines, beauty products and any pharmacy requirements to your retirement community in the Berwick district. You may leave your scripts on file with us and we can deliver your medicines to you when you call us.

Our approach is to provide the highest standard professional service and we don’t cut corners.

Managing medicines for dependent patients can be complex and a single mistake if it occurs can be catastrophic.

We welcome enquiries by care organisations – if safety, knowledge and expertise are important to your family member or facility, please contact Managing Partner Darren Pountney.

What can be done to reduce medication errors and inappropriate prescriptions among residents?

A systematic review conducted by Monash University researchers and published in the Journal of the American Geriatrics Society has looked at 11 studies published between 2000 and 2015 in a variety of countries.

The review found:

  • Medication errors were common, involving 16-27% of residents regarding all types of medication errors;
  • Transfer-related medication errors occurred in 13-31% of residents; and
  • 75% of residents were prescribed at least one potentially inappropriate medication (PIM).

“These results do not surprise me,” says award-winning clinical consultant pharmacist Debbie Rigby.

“I have conducted many Residential Medication Management Reviews (RMMRs) as well as medication audits as part of Quality Use of Medicines (QUM) services in residential aged care. Medication error at the point of transfer of care is a significant problem, and can be mitigated with timely discharge summaries to all health professionals involved in the care of the resident. This includes community pharmacists and GPs, as well as the facility staff,” she says.

Rigby also suggests the following processes should be embraced to reduce medication errors:

  • More widespread use of electronic health records and electronic medication charts.
  • More widespread use of My Health Record to facilitate medication reconciliation at transition of care points.
  • RMMRs should be a mandatory service on admission or readmission to an aged care facility.
  • RMMRs should occur routinely on admission, after any hospital discharge and whenever there is a change in clinical status.
  • Appropriate funding for RMMRs, which are evidence-based, cost-effective and collaborative with GPs.
  • Other medical practitioners such as geriatricians need to be able to refer for RMMRs.

“Reducing medication errors is the responsibility of every pharmacist involved in the medication management pathway; from dispensing to hospital discharge to medication reviews,” says Rigby.

“Improved liaison and collaboration between pharmacists and prescribers will make a big difference. Many of these errors should be identified and addressed at the point of dispensing. The current restrictions on access to RMMRs are not in residents’ best interests. We need better collaborative systems and communication to minimise preventable errors.”

The study authors agree. “Nursing homes should review their systems of care from prescribing to administration,” says lead researcher Professor Joseph Ibrahim.

“Good practice requires using a team-based approach involving the resident, care and nursing staff, pharmacists, and medical practitioners.”

Despite the study’s concerning findings regarding medication errors, serious impacts were surprisingly low, reported in only 0-1% of medication errors with death being a rare event.

However the authors admit that many of these are “probably underreported or undetected”.

“Whilst all medication errors may not lead to serious adverse events, some do,” explains Rigby.

“Medication errors may also have a significant impact on the resident’s quality of life. Falls, cognitive decline, confusion, agitation, incontinence, and insomnia can all occur due to inappropriate medication use.

“My ideal solution would be to have clinical pharmacists funded to aged care facilities to provide comprehensive medication management. The role would be more than the current episodic RMMRs and QUM services.

Regarding PIMs, Rigby suggests that according to explicit criteria tools, some may indeed be appropriate for the individual patient and their clinical status.

“Pharmacists need to take responsibility for identifying these PIMs, understand the clinical status of the resident, discuss the use of the medicines with the resident, their family and carers, and then, if appropriate, with prescribers. Pharmacists need to be proactive and take responsibility for medication management beyond the dispensing function,” she concludes.