“I am happy to recommend your store, business and staff to other customers wishing to experience the ultimate service.
Thank you for the prompt delivery and excellent service in regards to my Coco Chanel perfume I purchased last week.
It arrived within 2 days of ordering, which I was surprised being Xmas time, so this completely amazed me. But what really amazed me was the hand written thank you note that I received. It was completely unexpected, but for you to write it at this busy time and send it…well, it made my purchase and this shopping experience the best I have ever had. I can only imagine if this was the best customer experience I have ever received, and being a mail order, I can only imagine the experience if I visited your store in Melbourne.
Kelly, you and your staff have brought the customer service back! You very rarely see this anymore. I am happy to recommend your store, business and staff to other customers wishing to experience the ultimate service.
I wish you all a happy and safe Christmas and New Year. Thanks for the perfume, it will make a great gift. You now have a loyal customer for life.”
Danny L, Victoria, via email, 22 December 2016
“I call it a touch of ‘old-fashioned service’, not often seen today.”
“Just a note to say thank you for your wonderful service.
I couldn’t believe that you actually sent me a hand-written note!! I will enclose all you sent in with the present for my daughter. I know she will also be very impressed.
I call it a touch of ‘old-fashioned service’, not often seen today.”
Bronwyn L, NSW, via email, 12 December 2016
“My order arrived and I am so impressed with your service. It is truly remarkable. I will definitely recommend your company to my friends. Thanks for the great service.”
Priscilla B, NSW, via email, 18 October 2016