BERWICK PHARMACY

Berwick Pharmacy services  Berwick, Beaconsfield, Officer, Clyde, Narre Warren, Harkaway, Cranbourne, Hallam, Hampton Park and eastwards into Gippsland.

Our pharmacy is owned by seven pharmacists Darren Pountney, Kelly Pountney, Pete Tzimos, Stav Mantas-Tzimos, Janette Beecroft,  Grahame Beecroft and Stephen Chan  and backed up by a great team of experienced pharmacists, pharmacy technicians, pharmacy assistants and beauty consultants. If you would like to speak to any of our team please call in or phone the pharmacy on 9707 1555. Our pharmacy is an approved training site for university students studying pharmacy and most years we employ a pre-registration pharmacist.

Berwick Pharmacy is a member of the Pharmaceutical Society of Australia and the Pharmacy Guild of Australia. The pharmacy is fully accredited under the national Quality Care Pharmacy Program and we are a member of the Pharmasave group. 

From time to time your pharmacist may talk to your doctor about your medicines – perhaps you have side effects or an alternative medicine might be considered. Your pharmacist can help you understand your medicines better – we can all access information online but this information needs to be put in context for you as an individual patient. We have a private consulting room to assist with private conversations. You can now manage your medications using the MedAvisor app.

MedAdvisor remembers so you don’t have to.  Be reminded when you need to order new scripts.  Never forget to take your medication and  be alerted when you need to see your Doctor.  Control your medication and free up more time to live your life! Learn more about MedAdvisor here.

Our team can also help you with advice and products about many common health worries concerns and often common medical problems can be a sign that further investigation is required and our pharmacists may recommend that you visit your doctor.

We have a wide range of wound care dressings and we can assist with rehabilitation and mobility equipment. We provide a vaccine immunisation service – you can book here

We offer many other professional services to help you manage your health. In partnership with your doctor and if you are taking several medications, a Home Medicines Review can provide an independent overview of the way in which you manage your medicines.

We can provide blister packs  with your own medicines securely sealed for different times of the day. Using a medicine pack can assist in taking your medicines as your doctor intended – not too many or too few. We store your repeat forms in the pharmacy, avoiding the problem of missing prescriptions and we can let you know when your repeats are running low.

Berwick Pharmacy hosts our online beauty store Kiana Beauty, helping customers around Australia to purchase their favourite beauty products. Many customers find that shopping online at Kiana Beauty is very reassuring as Berwick Pharmacy has been around since 1948 and of course all our products are 100% authentic.

We look forward to see you in our pharmacy soon.

PBS co-payment, Pensioner Concession Card changes

The co-payment is the amount you pay towards the cost of your PBS subsidised medicine. Many PBS medicines cost significantly more than the co-payment amount. From 1 January 2022, you may pay up to $42.50 for most PBS medicines or $6.80 if you have a concession card

 

Returns Policy

This policy applies to all purchases made from Berwick Pharmacy.

For the right to a return, exchange or refund, the register receipt or a tax invoice from  Berwick  Pharmacy must be presented as a proof of purchase.

Faulty products
If the product is faulty or of unacceptable quality, or it does not match the sample, or the descriptions made by a staff member, on packaging and labels, or in any promotions about its performance, conditions or quality, then you may request a replacement (for minor problems) or refund (for major problems – e.g. product is unsafe or it is a problem that would have stopped you from buying it if you had known about it).

If the product is faulty, you do not need to return the product in its original packaging in order to get a refund.

Change of mind

We reserve the right to not offer a refund if you have simply changed your mind, found it cheaper elsewhere, or have decided you do not like the purchase or have no use for it.

 Please be aware that you have 30 days to return an item (exclusions apply) for consideration of a full refund or exchange (at our discretion) for change of mind purchases, as long as the product is returned in a saleable condition and with accompanying proof of purchase. 

Saleable condition means that the item must not have been opened or used, it must still be in its original packaging, and all manuals, instructions and accessories must be included.

Excluded items for change of mind purchases:

  • Cosmetics (if the hygiene seal has been broken)
  • Beauty products
  • Fragrances
  • Food
  • Intimate apparel – this includes hosiery/compression stockings
  • Pierced jewellery
  • Gift vouchers
  • Personal care items (e.g. breast pumps, shavers, manicure sets, circulation booster devices, makeup brushes)

If you are unable to provide the register receipt or tax invoice as a proof of purchase and the item is available in other stores, we are unable to provide you with a refund or exchange.

The refund will be provided using your original payment method.   

Loyalty points will be deducted for returned items that were purchased on the loyalty program